This is actually a story more for techies. If you're not technologically inclined, are not a member of the information technology community, or don't do that for a living, just scroll down to the bottom for the video. See, I accomodate everyone to the best of my abillity.
So I try to make it a rule not to go to Best Buy to buy stuff and things because the “technical” help you get there is absolutely ludicrous. I was in search of a new router because the backup I was having to use didn't offer up to date security encryption. Everyone knows when it comes to wireless networks it's all about encryption, encryption, encryption. Well, a good portion of people know that anyway.
Moving on, I walked into Best Buy and saw a router I wanted. However it didn't state on the box whether or not it used AES encryption, which was the sole purpose of me buying a new router. Although a lot of the current routers have it, some of the older models you can still find on retailer's shelves that don't offer it AND, of course also don't display on the box that it runs this shit. To make that even more fucked up, they're usually only different by a number and a letter in the name of the router itself. So I do something incredibly stupid and I ask for help.
This was my question:
“Does this router have AES encryption for WPA2?”
That's it, that's all I said. This turned into a downward spiral of mayhem that racked the brains of Best Buy's finest. Truly a sad state of affairs. The issue quickly escalated to the guy that everyone thought was the genius of the store. And in his arrogant tone looked at me in all seriousness and said:
“That's outdated bro.”
I of course reply, “Um, no it's not. It's actually the most current and is used by highly secure government agencies.”
“I think you're mistaken.”
This is where I laugh in his face and start shaking my head. Then another intellect walks over, hears the conversation and decides to input his own opinion on the issue.
“This is the question of the day guys! He needs to run this AES protocol, but it's outdated, so we need to see if we can figure out a way that we can show him how to run this over Wireless B somehow.”
My reply to this is, “Jesus Christ, nevermind, it's clear I've come to the wrong people at the wrong store to answer one simple question.”
Just then the manager walked by and they stopped him and asked him if the Asus router I was holding was capable of running AES. His reply was immediate:
“Yeah, its not on the box but there's a drop down menu under the wireless settings that lets you use that method of encryption.”
Jesus H Christ, that's how simple my question was and after standing there for 20 minutes telling these people that they haven't the slightest idea what they're talking about, them telling me that AES is insecure and was popular back in the wireless B days, and me telling them that they need to reeducate themselves because they're clueless, Mr. Manager answers the question in less than five seconds.
So this is why I don't shop at Best Buy if I can help it. This is why I tell people if they need their computer fixed, not to go there. You can get better advice talking to someone looking at videogames at Walmart, those people are usually smart if they're older. I honestly am unsure as to how this business is still open. I think they must make the majority of their money on black Friday because you rarely if ever find anyone even half ass knowledgeable in there when it comes to technical support. How are you going to have people on the sales floor attempting to sell hardware, and yet they haven't the slightest idea of how it works, what methods are currently secure, and what information to give customers. I've been doing this shit over 12 years now for a living. My cohorts and I have setup wireless networks all over the country as well as in small office environments. I know what the godamn security encryption protocols should be. I understand that these folks didn't go to school to actually learn this stuff, but if you're going to be the guy on the floor selling it, you should at least comprehend that single aspect of technology to current industry standards. It's one tiny slice of the information technology pie, consumer based wireless routers. There are a lot of savvy people out there that sometimes go to places because they need the hardware that day and can't wait to have it shipped. If you're a technical salesman, know your product.
Obviously, I was pretty pissed so I came home and received more enlightenment from watching this video for two minutes than I did actually consorting with the geek squad guys. If you've read this far I can at least reward you with the below video because it is awesome and made me forget all about what just happened.
Apparently all that noise in the background is the bicycle seat singing. I didn't notice until my fifth time watching.
Suck it Best Buy.